Terms of Service

Version 1.0Effective: June 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") form a binding agreement between you ("you", "Customer") and Codian Limited, the operator of Postid. By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

If you are accepting these Terms on behalf of a company, organisation, or other legal entity, you represent and warrant that you have the authority to bind that entity, and "you" and "Customer" refer to that entity.

If you do not agree to these Terms, you must not use the Service.

2. Definitions

  • "Service" means the Postid software-as-a-service platform, including the website at postid.app, the dashboard, APIs, and any related services we provide.
  • "Account" means the registered user account you create on the Service.
  • "Workspace" means a tenant/organisation context within the Service where you manage Connected Accounts, content, and team members. Each Account may be associated with one or more Workspaces.
  • "User Content" means any text, images, video, or other material you upload, create, or schedule through the Service for publication to a Connected Account.
  • "Connected Account" means a third-party social media account (Facebook Page, Instagram Business profile, Threads profile) you authorise Postid to access via OAuth.
  • "Platform Data" means data we obtain from third-party platforms (such as Meta) about your Connected Accounts and the content published through them.
  • "Subscription" means a paid plan that grants access to certain Service features.

3. Description of the Service

Postid is a social media management platform that lets you:

  • Connect your social media accounts (Facebook Pages, Instagram Business profiles, Threads profiles) via OAuth.
  • Create, schedule, and publish posts to those Connected Accounts.
  • View analytics about post performance and audience demographics.
  • Collaborate with team members under role-based permissions (Viewer, Editor, Admin, Owner).
  • Manage approval workflows for posts before they are published.
  • Access subscription plans and credit-based features.

The Service is provided as software-as-a-service. We may add, modify, or remove features. We will give you reasonable notice of material changes that adversely affect Subscription benefits.

4. Eligibility

To use the Service you must:

  • Be at least 16 years of age.
  • Have the legal capacity to enter into a binding contract.
  • Not be barred from using the Service under the laws of the United Kingdom, your country of residence, or any other applicable jurisdiction.

If you create an Account on behalf of an organisation, you confirm that you have authority to bind the organisation to these Terms.

Each Account is for a single individual. You may not share login credentials. You are responsible for activity that occurs under your Account, including activity by collaborators you invite to a Workspace.

5. Account Registration

You must provide accurate and complete information when registering an Account, including a valid email address. You agree to keep this information up to date.

You are responsible for safeguarding your password, your 2FA recovery codes (if you enable two-factor authentication), and any session tokens. You must notify us promptly at [email protected] if you suspect unauthorised access to your Account.

6. Workspaces, Roles, and Team Collaboration

A Workspace is the unit of multi-tenancy in the Service. Within a Workspace:

  • The Owner has full control over the Workspace, including billing, member management, Workspace deletion, and configuration of Connected Accounts.
  • Admins can manage members, manage Connected Accounts, configure approval workflows, and create or publish content.
  • Editors can create and publish content (or submit it for approval, depending on Workspace settings).
  • Viewers have read-only access to content and analytics.

Invitations to join a Workspace are sent by email. By accepting an invitation, the invitee becomes a member of that Workspace and agrees to the role assigned to them.

The Owner of a Workspace is the contracting party for that Workspace's Subscription and is responsible for the actions of all members within the Workspace.

7. Connected Accounts

To connect a third-party social media account to the Service, you must:

  • Be the legitimate owner or authorised representative of that account.
  • Complete an OAuth authorisation flow through the third-party platform (e.g., Facebook Login).
  • Grant Postid the permissions necessary to provide the Service.

We store OAuth tokens encrypted at rest. You may disconnect a Connected Account at any time through the Service; doing so will revoke our access and stop any pending scheduled posts to that account.

We use Platform Data only to provide the Service you signed up for: publishing content to your Connected Account, displaying analytics about content you published, and surfacing token-expiry warnings. We do not sell Platform Data to any third party and do not use it for any purpose unrelated to the Service.

8. Subscriptions, Billing, and Refunds

8.1 Plans

We offer several Subscription tiers, including a Freemium plan with limited functionality. Paid plans are billed by Stripe and may include monthly or annual options.

Plan limits (such as the number of Connected Accounts, team members, and monthly post quota) are described on our pricing page. We reserve the right to change pricing and plan limits with reasonable advance notice; existing Subscriptions will continue on their current terms until renewal.

8.2 Payment

Paid Subscriptions are processed by Stripe, Inc. We do not store your full payment card details; Stripe holds and processes that information under its own terms and security standards.

You authorise us (via Stripe) to charge the payment method you provide on the dates described in the checkout flow.

8.3 Taxes

Prices may be exclusive of taxes (VAT, KDV, sales tax) where applicable. We will collect taxes as required by law and remit them to the relevant authorities. For Customers in the European Union and the United Kingdom, applicable VAT/UK VAT is calculated and added at checkout via Stripe Tax.

8.4 Cancellation

You can cancel your Subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date.

8.5 Refunds and Right of Withdrawal

Outside of statutory consumer protection rights, Subscription fees are non-refundable. Where consumer protection law gives you a right of withdrawal or refund — including the Turkish Consumer Protection Law No. 6502 for Customers in Türkiye and the UK Consumer Rights Act 2015 for Customers in the UK — we will honour it.

By starting to use the Service immediately after subscribing, you expressly agree to the supply of the digital service before the statutory withdrawal period expires; you acknowledge that this may reduce or remove your right of withdrawal for the portion of the Subscription already consumed, in line with applicable consumer protection law.

8.6 Failed Payment

If a Subscription payment fails, we will retry the payment method and notify you by email. After repeated failed attempts, we may suspend paid features until payment is resolved.

9. User Content

You retain ownership of all User Content you create, upload, or schedule through the Service.

By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, display, and transmit it solely as necessary to provide the Service to you. This includes publishing the User Content to your Connected Accounts on your behalf when you instruct us to.

The licence terminates when you delete the User Content from the Service or when your Account is closed, except to the extent that we are required to retain it for legal, security, or audit purposes (see our Privacy Policy).

You represent and warrant that:

  • You have all rights necessary to grant this licence.
  • The User Content does not infringe any third party's rights (including copyright, trademark, privacy, or publicity rights).
  • The User Content complies with applicable law and the platform policies of any Connected Account it is published to (including Meta's Community Standards and Platform Terms).

10. Acceptable Use

You agree not to:

  • Use the Service to publish content that is unlawful, defamatory, fraudulent, harassing, discriminatory, sexually explicit involving minors, or that incites violence or terrorism.
  • Use the Service for spam, deceptive engagement (artificial likes/follows), or any practice that violates the policies of a third-party platform.
  • Reverse engineer, decompile, scrape, or attempt to extract source code from the Service, except as expressly permitted by law.
  • Use the Service to build a competing product or service.
  • Bypass or attempt to bypass rate limits, authentication mechanisms, or other security controls.
  • Use the Service to send unsolicited commercial communications (spam) or to harvest contact information without consent.
  • Impersonate any person or entity, or misrepresent your affiliation with any organisation.
  • Upload viruses, malware, or any code designed to harm or interfere with the Service.

We may, at our discretion and without liability to you, remove User Content that violates these Terms or any applicable policy.

11. Third-Party Services

The Service integrates with third-party platforms including:

  • Meta Platforms, Inc. (Facebook, Instagram, Threads) — for content publishing, analytics, and account authentication.
  • Stripe, Inc. — for payment processing.
  • Cloudflare, Inc. — for content delivery and DDoS protection.

Use of those third-party services is subject to their own terms and privacy policies. We are not responsible for changes to third-party APIs that may affect Service functionality (for example, if Meta deprecates a permission we rely on). We will make reasonable efforts to adapt the Service to such changes.

12. Intellectual Property

The Service, its underlying software, design, branding (including the "Postid" name and logo), documentation, and all related intellectual property are owned by us or our licensors. These Terms grant you only a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

You may not reproduce, modify, distribute, sell, or create derivative works based on the Service or its content, except for content you own.

We welcome feedback and feature suggestions. By submitting feedback to us, you grant us a perpetual, royalty-free licence to use it without restriction.

13. Privacy

Our handling of personal data is described in our Privacy Policy and, for Customers in Türkiye, our KVKK Aydınlatma Metni. By using the Service you confirm that you have read and understood those notices.

14. Suspension and Termination

14.1 Termination by You

You may close your Account at any time by contacting [email protected] or by using the account-deletion option in the dashboard. Closing your Account will:

  • Cancel any active Subscription at the end of the current billing period.
  • Permanently delete your personal data within 30 days, subject to legal retention requirements (see our Privacy Policy).
  • Disconnect all Connected Accounts and stop scheduled posts.

14.2 Termination by Us

We may suspend or terminate your access to the Service, with or without notice, if:

  • You materially breach these Terms.
  • We are required to do so by law or by a competent authority.
  • Your use of the Service exposes us or other Customers to legal or security risk.
  • You fail to pay Subscription fees after repeated retry attempts.

We will give you reasonable notice and an opportunity to cure where possible and proportionate to the breach.

14.3 Effects of Termination

On termination, your right to access the Service ends immediately. Provisions that by their nature should survive termination (including limitations of liability, indemnification, and governing law) will survive.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected. We do not guarantee a particular result from your use of the Service (for example, a specific level of engagement on posts published through the Service).

We are not responsible for actions taken by third-party platforms (such as Meta) regarding your Connected Accounts, including suspension or removal of accounts or content. You are responsible for complying with the policies of those third-party platforms.

Nothing in this section limits any consumer protection right you have under applicable law.

16. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data, even if we have been advised of the possibility of such damages.
  • Our total liability arising out of or relating to these Terms or the Service, for any cause and regardless of the form of action, is limited to the amounts paid by you to us for the Service in the twelve (12) months preceding the event giving rise to the liability.

Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any other liability that cannot be excluded or limited under applicable law (including Turkish Consumer Protection Law No. 6502 and the UK Consumer Rights Act 2015 where they apply to you as a consumer).

17. Indemnification

You agree to indemnify and hold us harmless from any claim, liability, loss, damage, cost, or expense (including reasonable legal fees) arising out of:

  • Your User Content.
  • Your use of the Service in breach of these Terms.
  • Your violation of any applicable law or any third party's rights (including the policies of any Connected Account platform).

This section does not apply to the extent that the claim arises from our negligence or wilful misconduct, and it does not apply to consumers to the extent prohibited by applicable consumer protection law.

18. Governing Law and Jurisdiction

18.1 Governing Law

These Terms and any dispute arising out of them are governed by the laws of England and Wales, without regard to conflict-of-laws principles.

18.2 Jurisdiction

Disputes arising out of or relating to these Terms shall be brought exclusively in the courts of England and Wales.

18.3 Consumer Carve-Out

If you are a consumer resident in Türkiye, nothing in this section affects your right to bring proceedings before the consumer arbitration committees (Tüketici Hakem Heyeti) and consumer courts (Tüketici Mahkemesi) of your place of residence. Turkish Consumer Protection Law No. 6502 will continue to apply to your contract with us where it provides mandatory protection that cannot be derogated from by agreement.

If you are a consumer resident in another jurisdiction, the mandatory consumer-protection rules of your country of residence will continue to apply where applicable law so requires.

19. Changes to These Terms

We may modify these Terms from time to time. Material changes will be notified to you by email or by an in-Service notice at least 30 days before they take effect. Non-material changes (such as clarifications or typo fixes) may take effect immediately.

If you continue to use the Service after the effective date of changes, you accept the updated Terms. If you do not agree to the changes, you may close your Account before the changes take effect.

The current version of the Terms is always available at https://postid.app/legal/terms.

20. General

20.1 Entire Agreement

These Terms, together with our Privacy Policy and (if you are in Türkiye) our KVKK Aydınlatma Metni, constitute the entire agreement between you and us regarding the Service and supersede any prior agreements.

20.2 No Waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

20.3 Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

20.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to an affiliate or to a successor in a merger, acquisition, or sale of assets, on notice to you.

20.5 Force Majeure

Neither party is liable for delays or failures to perform caused by events outside its reasonable control (natural disasters, government actions, internet outages, third-party platform outages, etc.).

20.6 Notices

Notices to us may be sent to [email protected] or to our registered address: Codian Limited, Suite 8791, 5 Brayford Square, London, United Kingdom, E1 0SG. Notices to you will be sent to the email address on your Account.

21. Contact

For questions about these Terms:

  • Email: [email protected]
  • Postal address: Codian Limited, Suite 8791, 5 Brayford Square, London, United Kingdom, E1 0SG
  • Company Number: 16333262